Front Office Training at BNG Hotel Management Kolkata
The building has its own large lobby & reception area for Front Office Training. Hotel Management students are trained regularly at the front desk about call handling, Reservation handling, Guest complaint management, key handling, check-in & check-out services etc. Practical style of learning helps students to build themselves as professionals required in the Hotel Industry.
As the communications center of a hotel, the Front Office is always a stepping stone for entry-level managers. Front Office offers each student the opportunity to communicate on a daily basis with all departments of the hotel, increasing the candidate’s exposure to the full property operation.
The Front Office is a vital part of any hotel. The Front Office department is in constant contact with guests, and has the most diverse operating exposure within the hotel. Ideal Front Office associates are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Front Office associates are constantly looking for ways to enhance the guest experience. The reception and reservations employees of a hotel front office interact with guests the most.
BNG Hotel Management Kolkata also provide free Front Office Training manuals to all students and advance theory and practical resources to the students who would like to establish their career in the field of Hospitality Front Office.
Front Office Training is divided into three/two years and scheduled as compulsory for 6 hrs a week.
Subjects with which Front Office Training is attached with are ..
Hotel Front Office – D13 – Full Marks – 400
Advanced Hotel Front Office – D23 – Full Marks – 400
Front Office Management – D33 – Full Marks – 400
You can also find various topics related to Front Office Training at Front Office Notes and Journals
Front Office Practical – Training Resources
- Hotel Front Office Glossary
- Property Management Systems (PMS)
- Hotel Night Audit Process
- Hotel Selling Techniques
- Front Office Accounting System
- Special Guest Requests
- Hotel Promotion
- Hotel Yield Management
- Front Office Budget
- New Hotel Trends Worldwide Concepts
- Room Availability Forecasting
- Room Rate | Establishing room rate
- Hotel Concierge
- Registration and Handling Check Ins
- Guest Room in Hotel
- Scanty Baggage Guest
- Hotel Telephone Skills
- Potential Demand Tactics
- Hotel Transport Service
- Hotel Guest Complaints
- Left Luggage Procedure
- Front Office Operations
- Hotel Reservations
- Upselling for Hotel
- Bell desk procedure
- Hotel Front Office
- Hotel Front Office Audit
- Guest Cycle in Hotel
- Safety and Security Tips for Hotels
- Hotels and Hotel Industry
- Safe Deposit Locker for Hotels
- Hotel Front office Coordination
- Hotel Human Resource
- Hotel Front Office Department
- Check out process in Hotel
- Hotel Yield Management Elements
- Hotel Revenue Manager